Terms & Conditions

By purchasing from Hello Invite, you acknowledge and agree to the Terms & Conditions outlined below:

Design Specifications

We recommend carefully reviewing your proofs for any spelling errors or inaccuracies prior to giving your final approval. We cannot make additional changes once your items have been approved for printing and are in production.

Variations

Our handmade papers, wax seals, and ribbon tying are all made by hand, therefore, there may be slight variations of size, shape and color between each invitation. We consider these imperfections to be part of our handcrafted charm, and hope you will too.

We strive to represent the colors shown on our website as accurately as possible, but we cannot guarantee that the printed color will look exactly like it appears on your screen.

Product Availability

We cannot guarantee that the papers, envelopes or embellishments displayed on our website will be available from our suppliers, particularly during peak seasons. If your selections are unavailable we will notify you and present you with alternative options of the same quality.

All prices, product designs, and their accessories are subject to change without notice. Occasionally, product supplies are discontinued by supplier or by use of Hello Invite. Hello Invite may still be able to fulfill customer’s order if such product or supplies have been discontinued, but cannot guarantee such order fulfillment.

Production Times

Once your order is placed and your information has been collected, we will follow up within 5 to 7 business days with a digital proof of your invitation suite. Three rounds of revisions are included after the initial digital proof. If additional revision rounds are required they are charged at $25 per additional round. It is important to consider that design revisions and/or delays in feedback may affect production time and possibly delay your order.

If you fail to include any required information on your order (such as event date, location, etc.) we cannot proceed with your order until such information has been provided to us. We will follow up with you regarding this information, but it is ultimately your sole responsibility to provide us with complete information. The design of your piece will not begin until we have complete information from you; therefore, all production timelines which may have been provided to you cannot be guaranteed until and unless you provide us with all necessary details and information. We are not responsible for any delays that may occur in the design and production of your order due to your failure to provide us with any and all necessary information.

Once your digital proof has been approved, production begins right away. We will follow up when production is completed and your paper goods are ready to ship. Please use the listed timelines below to estimate your expected completion timeline.

Digital Printing Timeline

Digitally printed stationery takes approximately 10 to 15 business days upon approval, plus shipping.

Foil & Letterpress Timeline

Foil and Letterpress printed stationery takes approximately 20 to 25 business days upon approval, plus shipping.

Embellishments Timeline

Timelines may increase by 5 to 10 business days if ribbon or other embellishments are included in your order.

Pricing Details

Pricing on our website represents the full retail price in USD and does not include applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced incorrectly, we retain the right to cancel and refund any orders placed for the products listed at the incorrect price.

Shipping Details

Purchases are shipped via USPS or FedEx with standard delivery times within 3 to 10 business days depending on your location.

Depending on the end weight of your order additional shipping charges may apply and will be invoiced separately prior to shipping your order. All packages include a shipment tracking number, but once your items are shipped we have no control over the progress of your shipment and only have access to the shared tracking details. We are not responsible and may not be held liable for any losses, damages or delays due to shipping. We strongly recommend ordering your paper goods as early as possible to allow for transport.

If you require express shipping, a separate invoice will be sent with the shipping option of your choice, once payment is completed your order will be shipped.

Returns, Exchanges & Cancellation

Because our products are made specifically to your specifications, orders are not eligible for return, exchange, or cancellation once printing has begun. Design deposits are non-refundable. If there is a printing error due to a mistake on our part, the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design and/or wording, you will be responsible for the cost of reprinting.

Changes to Order

Changes to customer's quantity, graphic design components, wording, etc. can be made during the proof process. Any changes such as increases or decreases in quantity, or any of the above made after production has begun will be updated and reflected on customer’s invoice.

Customer Satisfaction

Hello Invite aims to exceed customer’s expectations in our products and service. However, customer should inspect the order carefully once it arrives. If, for any reason, the customer is not satisfied with customer’s order, customer should contact us within three (3) business days of receipt of delivery. We will happily evaluate the request and make every effort to correct the issue.

Privacy

The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party.

Copyrights

All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Hello Invite unless indicating otherwise.  All artwork, images and designs used during the proofing process are the sole property and copyright of Hello Invite. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose. We retain the right to post your invitations or wedding goods on our website and social media. All content on this website is copyrighted upon its creation, and is governed by the United States Copyright Act of 1976 (USCA). No design, image, work of art, or product sold on this website or provided to you at any stage of the design process shall be deemed a work made for hire under the USCA unless explicitly stated otherwise.

Advertising

Hello Invite reserves the right to use any and all products designed and produced for advertising and marketing purposes, whether such creation is a custom order or other. This also includes, but is not limited to, using customer testimonials and customer designs as product samples, in photographs and in advertisements. This applies to all marketing and advertising by Hello Invite both online, verbally, and in print. If customer is opposed to any aspect of his/her design being used in this manner, customer must notify us in writing at the time of order placement. All designs, graphics, titles and any printed materials created by Hello Invite, whether custom order or otherwise, are the sole and exclusive property of Hello Invite and may not be reproduced in any fashion without written consent of Hello Invite.